The Business Edge Blog

November 13, 2012

Five Things to Consider When Hiring a Virtual Assistant

What is a Virtual Assistant (VA)?  Possibly the answer to the problem of not being able to get everything done you need to get done.  If you hire the right VA they can become a true business partner and help you grow your business. They are service providers – not employees.  You describe what your goal is and what you need to have done and by when, and if it is within their area of expertise, they go to work on it!  Some VAs work on an hourly basis, some on a project basis.  Some offer prepaid hour packages that provide you with a discount for a block of hours you use as you need them.

How do you get started finding a VA? A simple Google search is not enough to find the perfect fit. There are many things to consider, some particular to your industry.  Contact me if you need help developing the profile of your ideal VA, but here are five general items to consider before hiring a VA:

1.) What do you need done? Do you need someone to help you with your website, social media, blogging?  Do you need an expert with shopping cart knowledge and strong writing skills? Or are you are looking for a bookkeeper?  Be clear about what you need done and how you want the finished work to look. VAs have a difficult time meeting your expectations if you are unable to communicate what they are.

2.) Know the skills your VA will need to have to provide what you need.  What type of experience and training does your VA have? How long have they been working in the VA environment? What software programs do they need to know? Make sure to qualify your VA candidates and have a conversation about your business philosophy so that you are both on the same page.  If you qualify your VA well you’ll have a much higher chance of success than if you just hire ‘someone you know’.

3.) Ask for references of satisfied customers who the VA has done similar work for.  Check on the references.  Don’t limit yourself to people in your own area of the globe.  Great VAs are available around the globe and with technology the distance may not be a factor.  Language or understanding of US business issues may be, so ask to see a sample of their work.  Time zone differences can work in your favor if your assistant works while you sleep at night!

4.) Availability and response time.  Ask what hours your VA will be available.  Do they have a back-up in place in case they become ill?  Find out if there is someone you can speak with if you are not satisfied with the work your VA provides, or if the resolution is strictly between the two of you. Depending on your requirements, you may have better success using a VA sourcing group that has back-up plans in place if a particular VA becomes unavailable to meet a critical deadline.

5.) Know what the work the VA will be doing for you is worth. You do need to have a budget to hire a VA, BUT…if you hire someone matching your needs in the four areas listed above, budget should be a consideration, not the only one. The goal of hiring a VA is to take items off your plate so your focus can be on revenue generation. As you develop your budget keep in mind the savings you could realize compared to hiring a direct employee (vacation time, benefits, taxes).  There is a time for hiring an employee but until that time a VA can be very valuable.

Do you have questions about finding a VA, or additional tips you used for finding a great VA? Ask your questions or share the steps you took to ensure your VA was the right one for you in the comments section below.

P.S.  I found a video that provides a good overview of what one VA firm provides their clients.  I have not used this company, but I like the information they shared.  Check it out here: http://www.youtube.com/watch?v=7U0ljUTTjNY

Until next time – Remember to mind your business!

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