The Business Edge Blog

December 6, 2011

Quick End of Year Goal Review

What Kept You From Achieving Your Goals?

There are only a few weeks left of 2011.  I am encourging all my clients to begin thinking about their goals for 2012.  It is also valuable to spend some time reviewing your goals for 2011.  Let’s assume there is at least one goal that you did not make as much progress as you h0ped to make.  We’ll call this the “missed goal”.

Let’s borrow tools from the world of Quality and review what happened to this “missed goal”.  Apply the 5 Whys looking for Why or Where the process failed.  Shallow answers like “not enough time” or “too busy” are not allowed.

Let’s pick a goal most people can relate to – invoicing for all the time spent on client’s work.

#1 – Why didn’t I invoice for all the time spent on the client’s work? – I lost track of the actual time I spent

#2 – Why did I lose track of the actual time? – I got interrupted and the interruption took me away from the client’s work longer than I thought it would

#3 – Why was I interrupted? – I answered a phone call (or answered an email, or allowed someone to interrupt me)

#4 – Why did I allow the interruption to happen? – I didn’t have a system (or process or the discipline) in place to allow the call (or email, or person) to wait until I finished what I was working on.

#5 – Why was the process or discipline absent? – I never realized that this was such a contributing factor to the overall success of my business financial situation.

So what would be a great goal for 2012?  Implementing a system where calls are returned when I am finished working on what I am doing, emails are read and replied to twice a day, and I let people who interrupt me know when I will be available – not now – unless the building is on fire!

Apply the 5 Whys to your “missed goals” of 2011.  My bet is that you’ll be better able to define goals for 2012!  Let me know what ah-ha moments you find as you do your quick end of year goal review!


1 Comment »

  1. I love number 5. I ask myself that question often. I like to do what I like to do and I need to get focused and do what will accomplish the important things and I will like it better.

    Great post – not a boring goal setting advice column!

    Comment by encorenow — December 6, 2011 @ 4:42 pm | Reply

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